Question 1

What cleaning services do you offer?

Accepted Answer

HarbourShine Cleaning provides carpet cleaning, upholstery cleaning, mattress cleaning, home cleaning, office cleaning and end of lease cleaning services across Sydney and surrounding suburbs.

Question 2

Which areas do you service?

Accepted Answer

We service Sydney and surrounding suburbs. Send us your suburb or postcode and we'll confirm availability for your area.

Question 3

Do you provide free quotes?

Accepted Answer

Yes. Contact us with the service you need, your suburb, property type and any photos if available. We'll provide a clear quote before the job is confirmed.

Question 4

Are your services suitable for homes and businesses?

Accepted Answer

Yes. We assist residential homes, apartments, rental properties, offices and small business spaces.

Question 5

Do you work with NDIS or aged care clients?

Accepted Answer

Yes. Our carpet and upholstery cleaning services can be suitable for NDIS clients and aged care cleaning support, depending on the property and service required.

Question 6

What is included in your carpet cleaning service?

Accepted Answer

Our carpet cleaning process uses suitable plant-based and antibacterial cleaning solutions, together with a carpet shampooing and extraction system designed to lift dirt, bacteria and everyday build-up from carpet fibres.

Question 7

Is your carpet cleaning just steam cleaning?

Accepted Answer

No. Our process is not a basic steam-only clean. It is designed to spray, brush, wash and vacuum extract at the same time to help target deeper dirt, stains and residue.

Question 8

Can you remove all carpet stains?

Accepted Answer

We can improve many common stains, but we cannot guarantee complete stain removal. Results depend on the stain type, age, carpet material and previous treatments.

Question 9

How long does carpet take to dry?

Accepted Answer

Drying time depends on ventilation, carpet thickness, weather and how heavily the carpet was cleaned. In some cases, full drying can take up to 24–48 hours.

Question 10

Do you use plant-based cleaning options?

Accepted Answer

We can use suitable plant-based cleaning solutions where appropriate. We also offer fresh low-allergen scent options after cleaning, depending on the service and surface.

Question 11

Do you clean sofas and lounges?

Accepted Answer

Yes. We clean sofas, lounges, dining chairs and selected fabric furniture using professional upholstery cleaning equipment and suitable cleaning solutions.

Question 12

Do you clean mattresses?

Accepted Answer

Yes. Mattress cleaning can help refresh the fabric surface and reduce visible dirt, body marks and everyday build-up.

Question 13

Will upholstery be wet after cleaning?

Accepted Answer

Upholstery may remain slightly damp after cleaning. Drying time depends on fabric type, ventilation and how heavily the item was cleaned.

Question 14

Can you clean all types of fabric?

Accepted Answer

Not all fabrics are suitable for the same cleaning method. We assess the fabric type and condition before cleaning and use the most suitable approach where possible.

Question 15

Does the machine remove water from the fabric?

Accepted Answer

Yes. Our equipment is designed to extract water, dirt and residue from carpets and upholstery, helping reduce moisture and support faster drying.

Question 16

What is included in home cleaning?

Accepted Answer

Home cleaning can include general cleaning of living areas, kitchens, bathrooms, bedrooms, floors and visible surfaces. The final scope depends on the service booked.

Question 17

Do you offer one-off cleaning?

Accepted Answer

Yes. We can assist with one-off cleaning, deep cleaning and regular cleaning depending on your needs.

Question 18

Do I need to provide cleaning products?

Accepted Answer

In most cases, we bring the required cleaning products and equipment. If you prefer specific products, please let us know before the booking.

Question 19

Do I need to be home during the clean?

Accepted Answer

Not always. If safe access can be arranged, we may be able to complete the clean while you are away.

Question 20

Do you clean small offices?

Accepted Answer

Yes. We provide cleaning for small offices, workspaces and commercial premises across Sydney and surrounding suburbs.

Question 21

Can office cleaning be booked outside business hours?

Accepted Answer

Depending on availability, we may be able to arrange cleaning outside standard business hours. Contact us with your preferred time.

Question 22

What is included in office cleaning?

Accepted Answer

Office cleaning may include desks, floors, bins, kitchen areas, bathrooms, glass touchpoints and general workplace cleaning. The final scope is confirmed before booking.

Question 23

Do you offer end of lease cleaning?

Accepted Answer

Yes. We provide end of lease cleaning for tenants, landlords and property managers preparing a property for final inspection.

Question 24

Do you guarantee bond back?

Accepted Answer

We do not guarantee bond return, as final bond decisions are made by landlords or property managers and can depend on factors outside our control.

Question 25

Do you provide re-clean support?

Accepted Answer

If an area we cleaned requires attention, contact us within 48 hours. If the issue relates to our workmanship, we'll review it and may return to re-clean the affected area at no extra cost.

Question 26

How do I book a cleaning service?

Accepted Answer

You can call us or submit the quote form online. We'll confirm the service, location, access details, timing and price before the booking is finalised.

Question 27

Can I choose a past date in the booking form?

Accepted Answer

No. The booking form only allows today or future dates.

Question 28

What information should I send for a quote?

Accepted Answer

Please send your service type, suburb, property type, number of rooms or areas, preferred date and photos if available.

Question 29

What should I do before the cleaner arrives?

Accepted Answer

Please remove fragile items, clear personal belongings where possible and make sure we have safe access to the areas being cleaned.

Question 30

What if I'm not happy with the clean?

Accepted Answer

Contact us within 48 hours with photos and details. If the issue relates to our workmanship, we'll review it and arrange a suitable next step.

Got questions before
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Got questions before booking a clean?

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Still have questions?

Got questions before
booking a clean?